FAQs

What is required to set up a wholesale account?
If you have a store and are interested in carrying Addison Weeks, you can apply for a wholesale account here. We require a tax ID and would like to know your location. We will respond to your application within 24 hours.

How long will it take for my item to arrive?

If you live within the United States your item should arrive in approximately 5-8 business days (if not sooner!). We ship UPS and can provide tracking numbers. If you need your item by a specific date, please note it at check-out or email us so we can do our best to get it out asap!

Do you ever have sale events?

Yes! Follow us on Instagram, Facebook, and Twitter to stay updated on sales and future promotions!

How do I care for my jewelry?

Our pieces are handmade creations with semi-precious gemstones- each piece varying slightly from another. Whether you purchase a piece that is handmade brass or a 24kt gold plate item, we recommend you treat them as you would fine jewelry. Our items are packaged in dust bags or jewelry cloths to protect them from the elements. We recommend you gently wipe with a jewelry cloth after each wear and store in its provided bag.


What payments do you accept?

We accept Visa, MasterCard, AMEX, Amazon Pay, and PayPal.

Do you offer Gift Wrapping Services?

Yes! Gift wrapping per item is offered during the checkout process.

What kind of gemstones do you use? Are they all semi-precious?
The majority of our gemstones are semi-precious . We do have a few synthetic stones that have been born out of custom request and kept in the collection. For example the Pink Opal is synthetic and our Emerald is enhanced (for the sake of price point). The Milk Glass (an alternative to Moonstone) is also synthetic.
 
Do you use an external treatment to protect the brass like a lacquer or urethane?
The jewelry is 2.5 micron (heavy 24k gold plate). The brass has a e-coating (lacquer). While these finishes will wear over time, we use high quality metals and finishes to protect the lifetime of your jewelry. We provide polishing cloths to for the care of our handmade brass products.
 
Are replacement stones available when customers either knock one loose or break some
Absolutely. You can email or call us and let us know you are sending the piece back and we will replace it asap.

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