• Any order correctly filled by Addison Weeks but returned by the customer will have a 20% restocking fee for processing the return (this helps inspecting each item, repackaging as necessary, restocking each item, and issuing a credit) plus shipping charges. Please click here
to process your return.
• All custom gemstone hardware pieces are handmade just for you. We carefully choose and hand set the stones in our Charlotte studio. The slight imperfections of our natural gemstones enhance the beauty and uniqueness of each piece. Gemstone Hardware will have a restocking fee of 50% as these cannot be resold.
• We periodically offer discounted prices & limited quantities on certain products. All sale items are final sale.
Gifts can be exchanged or returned for store credit.
• We trust our excellent shipping partner UPS for fulfillment. Sometimes, after the package has been shipped and tracking updates have been generated, there can be unexpected delays, delivery errors, lost, or stolen packages. If you face such an issue please contact our customer service team.