Each Addison Weeks piece is hand made. We think the slight imperfections of our natural gemstones enhance the beauty and uniqueness of each piece. But, we want you to be happy with your purchase! If you are not completely satisfied with your item, you may send it back to us within 14 days of purchase for a refund or exchange. All shipping charges including the original cost of delivery will be the responsibility of the customer should you decide to return or exchange an item. Please allow up to 15 business days for your exchange or return to be processed. Business days are Monday-Friday. Return processing begins after your package is delivered to us.
CLICK HERE FOR RETURN AUTHORIZATION FORM
PLEASE RETURN YOUR ITEM TO:
ADDISON WEEKS - RETURNS
3605 Latrobe Drive
Charlotte, NC 23451
HARDWARE RESTOCKING FEE
Each piece of hardware that includes gemstones is custom made for your order. We understand how disappointing it can be when a purchase doesn't work out, and we do everything we can to make the returns process fast and simple. Items may be returned for refund or replacement within 30 days of purchase. Hardware with custom gemstones will be credited the full amount plus a 20% restocking fee.
If an item arrives to you damaged or you wish to exchange an item, please contact us at 704.749.2110 or email firstname.lastname@example.org
. We will resolve the problem as soon as possible. If you purchased a piece through one of our retail partners please contact them to resolve the issue.